1. Do I need to open an account in order to shop with you?
No, you don’t need to. You can make purchases and check out as a guest everytime.
2. How do I create an account?
Please click on “Login/Register” followed by ‘Create An Account’ and fill in your personal particulars.
3. How do I order?
Shop for the items you want and add it to your shopping cart. When you have finished, you can proceed to your shopping cart and check out. Check and ensure that all information is correct before confirming your purchases and payment.
4. I have problems adding items to my shopping cart
You will be able to add the items as long as it is available. There could be an instance where the item is in someone else’s shopping cart hence the status of the items is reflected as “Temporarily Unavailable”.
5. How do I pay for my orders?
We accept payments via Paypal and all major credit and debit cards such as Mastercard, VISA and American Express.
6. Can I amend and cancel my order?
Unfortunately we are unable to cancel an order once it has been placed. This will allow us to pack your orders efficiently and to minimize errors. It is advisable to check your order before placing it.
7. I have a discount code, how can I use it?
Key in the voucher code at the field “Voucher Code” and click “Add” in your Shopping Cart page before proceeding to check out. Please note that we are unable to manually apply the voucher code to your order if you have missed keying it during check out. Kindly ensure that all information is correct before confirming your purchase.
8. How will I know if my order is confirmed?
After you have placed your order, you will receive an acknowledgement e-mail from us to confirm that your orders have been received. However, do note that orders will only be shipped when your payment has been approved and billing and delivery address is verified. Alternatively, you may check the status of your order in “My Account” if you are a registered user.
10. How long will it take for me to receive my order?
- The delivery time varies from cities to cities.
- Typically it take 2 – 3 days for all metros & Tier 1 cities.
- Tier 2 & 3 cities may take 3 to 5 days.
- Some cities in north east India & J&K etc may take 5 to 7 days.
- We also ship through Speed Post to few pin codes where no other courier partner can deliver. For any shipment which is getting shipped through India Post, you will be notified at the time of providing your address. India post shipments may take 7 to 12 business days for delivery.
11. What are the shipping charges?
Urbanscottish.com offers free shipping within India on all products purchased on its website.
12. How does the delivery process work?
Urbanscottish.com uses reputed logistics to deliver products to your door steps. Once your order is placed, one of our logistic partners would pick the product from us and deliver it you.
13. Do you save credit card information?
No, we do not store any credit/debit card information. We are as paranoid about your credit/debit card information as you are. Your payment details are encrypted and sent to the payment gateway for billing. At no point is this information stored by us.
If you have queries that have not been answered above, you can always write to us: firstname.lastname@example.org or simply write to us via the contact form.